WORLD HOST - PRINCIPLES OF CUSTOMER SERVICE

WORLD HOST – PRINCIPLES OF CUSTOMER SERVICE

Course Duration

• One day – 9-5pm

Awarding Body

• World Host

Contents of Course

• Identify customer needs and managing expectations
• Importance of making a great first impression
• Applying customer service skills within your role and sector
• Communication skills to improve customer interactions
• Leaving a lasting impression
• Planning for professional development

Level/Eligibility

• Level One/Open to all

Progression

• Employment in customer service industry

Employability Skills

• Teamwork
• Communication
• Time management
• Critical thinking
• Risk assessments
• Planning / organisational skills
• Improving judgement
• Decision making skills
• Customer Service skills

For further information on this course, please contact CORE Project.

Tel:  07801208217

Email: core@ashtoncentre.com

Facebook: https://www.facebook.com/coreproject1/